Return Policy

RETURN AND REFUND POLICY

Cancellation Policy:

If you order our item and for some reasons that you may want to cancel the order, it is OK that you can send your request to us via Email: [email protected], If the parcel has not been shipped,we will cancel your order and refund you.Any orders that have been shipped out order can not be canceled.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card, PayPal or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]

 

Return

1) We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product.

2) To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

3) Customers will only be charged  for shipping costs of returns (if the item is in good condition); No restocking fee to be charged to the consumers for the return of a product.

 

For Faulty Or Damaged Item

1) All products purchased from ivetsupply.com come with warranties and are fully guaranteed.

2) There are occasionally items that do not work as intended, or get damaged in transit. In the event of this happening with an item you have received, please email our Customer Service team and give a full detailed description of the problem, as well as your Order Number.

3) Depending on the problem our customer service team will determine how best to resolve your problem with the minimum inconvenience to you.

4) If it is found that the item you received is faulty then we (or the originating supplier on locally sourced products) will exchange it at no cost to you. If neither ivetsupply, nor our supplier, has any more of the product in stock, then a full refund will be provided.

5) If you have received an item that is damaged it is important for the purposes of our insurance claims that you take digital photos of the carton as it arrives and also of the damaged articles. We will replace any items damaged in transit, at our cost, just as soon as we receive the damaged item back, or in many circumstances, as soon as we receive the photos. We apologise for any inconvenience.

6) You must notify us within 7 calendar days from the date of your product being dispatched from our warehouse of any damage or faults. After this time period your product's normal warranty applies.

 

Please Note:

We will still accept your item if you no longer have the original packaging, just as long as it is according to our Returns Policy (Faulty or Damaged items only). However, we would prefer the original packaging. Please make sure the item is securely packaged so that it won't incur further damage in transit back to us.

This does not apply to items that are for exchange due to your choice. In these situations, complete and intact packaging is required including all tags, manuals and accessories. The product must be returned to us in AS NEW condition.

 

About the Shipping Fee

If the product comes with quality issues and you apply for a return with our customer service, we will be responsible for the returned shipping fee.

If the product has no quality problems and you just do not want it any more, we are sorry that you have to be responsible for the return shipping cost.